Boutique Vacation Rental Agency Now Hiring Full-time Reservation and Housekeeping Specialist
If you think you have what it takes to help island visitors experience the vacation of a lifetime, please reply with your contact information and resume with job history and qualifying skills/experience.
What We Are Looking For:
We are looking for a full-time Reservation/Guest Experience Specialist, with an emphasis on coordinating housekeeping and maintenance schedules.
The office is open 8:30 am - 5 pm, 6 days a week. Schedule flexibility is a must, due to schedules being based around arrival days, seasonal holidays and peak season occupancy. Must be able to work Saturdays.
As a vacation agency, we will be the busiest when most folks are taking vacations - ie: weekends, holidays, spring break, summer, etc. We’ll need you to be available. You may be called upon after normal business hours and on weekends, and flexibility is key. You are the boots on the ground when our guests or owners need assistance.
Our top priority is to offer clients near and far a pleasant, easy and informative experience before, during and after they have booked their vacation - as well as providing exceptional service during their stay.
The Skills You'll Need:
What You'll Do:
You will be responsible for coordinating front desk duties with weekly housekeeping schedules and act as a front line contact for all guests and vendors. The ability to multi-task is important. You may handle guest inquiries, organize reservations, work orders, third party vendors, guest's special requests or problem solve, while providing top notch service at all times. You will complete other duties as assigned, such as inspecting a property for arrival, or arranging and scheduling work orders for service.
Exceptional customer service and accuracy are essential to creating a memorable vacation experience for our island visitors.
You may be asked to assist with social media posts, blogging and website updates pertaining to your department.
*Must be able to work Saturdays, holidays and after hours on-call, when necessary
*Prior vacation rental, guest service/hospitality experience, preferable.
*Valid driver's license and reliable transportation required.
*Familiarity with Sanibel and Captiva is a must.
We look forward to meeting you!
Vaccinated candidates strongly considered. We continue to observe safe social distancing when meeting clients and working with vendors. Sanitary cleaning protocols are observed in our public spaces.